If you have not received your online order confirmation. Check to see if our email did not get stuck in your SPAM folder. Also check to see if you have entered your emails correctly. If you tried both these options, please chat with us on messenger
If any Goods purchased from Us are damaged, lost in transit, incorrect or faulty, simply return it to Us in the condition that You received and We will happily refund or replace at our sole discretion. Our products come with a full 100% guarantee, so should a product you purchased from us be faulty, damaged (through no fault of your own) or simply not fit for use in your printing device, we will refund it or exchange it within 30 days. All claims must be accompanied with the product in its original packaging and the purchase invoice. Simply Live message us on Facebook.
Goods purchased from this Website can be returned to us by post. Please ensure You contact us before returning any items to obtain a return authorisation. You must inform Us of Your order number. We will then supply You with a returns authorisation number. It is Your obligation to pack returned products satisfactorily to prevent any damage to the items or boxes. You have a legal obligation to take reasonable care of the Goods while they are in Your possession until they reach us. When returning Your purchase We ask that You provide a Proof of Purchase (Order Confirmation Email) and where possible the Goods in original unopened packaging. Once received back, We will issue a replacement or full refund to You via Your original payment method.
Change of Mind
Please choose carefully as We do not provide a refund if You have simply changed Your mind or made a wrong selection.
Any goods replaced under the Returns Policy due to being damaged, faulty or incorrect will be delivered to You free of charge. Any returns due to You changing Your mind about Your purchase will incur a redelivery fee.
Please note: The 30 Day Money Back Guarantee is only valid on online orders made via the Discount Canvas website. If you have purchased items from another online retailer or in-store, returns/exchanges must be organised with the retailer of purchase according to their terms and conditions.
The 30 Day Money Back Guarantee Period begins from the day that the products are delivered to your residence or signed for at your local post office, as per the parcel’s Tracking ID. If you wish you receive your tracking number, please live message us on facebook
If you wish to return your products under the 30 day Money Back Guarantee period, you must contact our customer care team to advise us of your intention to return before your Money Back Guarantee Period has expired. Customer Care can be reached through live messeging on facebook. Please note that your return will only be authorised/approved if the following requirements are met. This approval is up to the discretion of Crazy Inkman: You have purchased this product online via Discount Canvas's website only The product and packaging is returned with all manuals and accessories included Your returned item(s) are not empty and/or completely used Your returned item(s) are in reasonable condition. Please ensure care is taken when packaging items for return. Carton or satchel to be used – no envelopes. Product packaging must not be torn/damaged. Please send a copy of the Registered Post facebook messaging. This can be obtained at the Post Office upon lodging your return.
Customer Care will provide you with the return address, as well as a Returns Authorisation number. Please put this Returns Authorisation number on your parcel when you return it, so that we can identify who the return belongs to and process it accordingly.
Once we have issued a Returns Authorisation code, you have 10 days to return the package to us before the Return Authorisation code expires.
When your item has been successfully returned to us, please allow 5 – 7 business days for your refund to be processed. Please be advised that depending on your bank, the refund can take a further 3-5 business days to clear into your account.
All items, including packaging, must be returned to us. In the event that products are missing, the RRP of the missing products will be deducted from any refund.
The cost of returning the package is the customer’s responsibility. We also recommend returning your item using registered post with a tracking number as proof of initiating your return in case your item is lost in mail. We are not liable for items that are lost in transit without parcel tracking.
We strongly recommend that you register your parcel and retain the tracking number, as Discount Canvas Prints is not liable for any returns that are lost in transit.
Our order process is automated to distribute products quickly and accurately. We apologise but once the order has been completed it can NOT be cancelled or modified. Please note that these policies only apply to online orders made directly via this website.